Privacy Policy
Last Updated: May 1, 2026
This Privacy Policy explains how Kassie AI, Inc. (“Kassie,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit our website, interact with our AI inbound representative, communicate with us, use our services, or interact with a Kassie-powered AI inbound representative on one of our customers’ websites.
Kassie provides an AI inbound representative platform for B2B companies. Our services may help companies engage website visitors, answer approved product questions, qualify potential buyers, book meetings, and provide conversation summaries and sales handoffs.
Business Use Only
Our website and services are designed for businesses and business representatives. They are not intended for personal, family, household, children’s, or consumer use.
If you interact with Kassie, we generally treat the information you provide as business-related information associated with your professional role.
2. Our Role
Kassie may process personal information in different roles depending on the context.
Kassie as a Controller: When you visit our website, interact with Kassie on our own website, request a demo, communicate with us, purchase our services, receive marketing communications from us, or otherwise engage directly with Kassie, we may process your personal information as a controller, business, or similar role under applicable privacy laws.
Kassie as a Processor or Service Provider: When Kassie is deployed on a customer’s website, landing page, application, or digital property, we generally process personal information on behalf of that customer as a processor, service provider, or similar role under applicable privacy laws.
If you interact with a Kassie-powered AI inbound representative on one of our customer’s websites, that customer’s privacy policy and notices govern how your personal information is collected and used by that customer. You should review that customer’s privacy policy for more information about its privacy practices, legal bases for processing, data retention, marketing practices, and your privacy choices.
We may collect the following categories of personal information.
Information You Provide Directly
This may include:
Name.
Work email address.
Phone number.
Company name.
Job title.
Company website.
Business address.
CRM or marketing technology information.
Calendar availability.
Messages, questions, feedback, and support requests.
Demo requests and sales communications.
Billing, invoicing, and payment-related information.
Information provided during onboarding, support, or customer success interactions.
AI Conversation Information
When you interact with Kassie or a Kassie-powered AI inbound representative, we may collect:
Audio recordings.
Voice inputs.
Transcripts.
Conversation summaries.
Questions asked.
Responses provided.
Qualification details.
Company and role information.
Business contact information.
Meeting booking details.
Calendar-related information.
CRM-related information.
Conversation metadata, such as date, time, duration, page, session, and outcome.
Signals related to whether a conversation resulted in a meeting, handoff, or follow-up.
Customer Data
When we provide services to a customer, we may process Customer Data on behalf of that customer, including:
Customer-approved product knowledge.
Website content.
FAQs.
Pricing or packaging information.
Qualification rules.
Disqualification rules.
Routing rules.
CRM records.
Calendar information.
Slack or email alert information.
Website visitor conversations.
Meeting details.
Sales handoff summaries.
Automatically Collected Information
When you visit our website or use our services, we may automatically collect:
IP address.
Browser type.
Device type.
Operating system.
Referring URL.
Pages viewed.
Clicks and interactions.
Session activity.
Approximate location derived from IP address.
Date and time of access.
Log data.
Error data.
Performance data.
Cookie and similar technology data.
Information from Third Parties
We may receive information from:
CRM systems.
Calendar tools.
Email tools.
Communication tools.
Analytics providers.
Cloud providers.
AI model providers.
Voice infrastructure providers.
Business data providers.
Public websites.
Public business profiles.
Marketing partners.
Event partners.
Customers who provide information to configure or use the services.
The services are not designed to collect sensitive personal information.
You should not submit, and customers should not configure the services to collect:
Health information.
Payment card numbers.
Financial account information.
Government identifiers.
Social Security numbers.
Driver’s license or passport numbers.
Biometric identifiers.
Children’s data.
Precise geolocation.
Information revealing race, ethnicity, religion, political opinions, union membership, sexual orientation, or similar sensitive categories.
Any other highly sensitive or regulated information.
If sensitive personal information is submitted to the services, we may delete, restrict, or process it only as necessary to provide the services, protect security, comply with law, or follow customer instructions where applicable.
We may use personal information to:
Provide, operate, maintain, secure, and improve our website and services.
Power AI inbound representative conversations.
Answer approved product questions.
Qualify website visitors based on customer-approved rules.
Book meetings.
Generate transcripts, summaries, classifications, and sales handoffs.
Sync information with CRM, calendar, Slack, email, or other integrations.
Configure and personalize the services.
Respond to inquiries and provide support.
Process orders, invoices, payments, and renewals.
Monitor usage, performance, latency, errors, quality, and reliability.
Detect, prevent, and address abuse, spam, security incidents, fraud, and misuse.
Evaluate and improve conversation quality.
Develop new features and functionality.
Communicate with customers, prospects, and users.
Send administrative, transactional, service, and security messages.
Send marketing communications, where permitted by law.
Analyze business performance and product usage.
Create aggregated, anonymized, or de-identified data.
Comply with legal obligations.
Enforce our agreements and protect the rights, safety, and security of Kassie, customers, users, End Users, and third parties.
6. AI Processing
Our services use artificial intelligence, large language models, speech-to-text, text-to-speech, voice models, retrieval systems, classification systems, and related technologies.
AI-generated responses may be inaccurate, incomplete, unexpected, delayed, or inappropriate. Customers are responsible for configuring, approving, monitoring, and supervising how Kassie is deployed on their websites and how AI Outputs are used.
We may process AI conversation data to provide the services, generate responses, create summaries, classify conversations, book meetings, improve reliability, evaluate quality, detect errors, troubleshoot issues, and support customers.
We do not sell customer conversation data. We do not use Customer Data to train third-party foundation models unless the customer expressly authorizes such use in writing.
7. How We Disclose Personal Information
We may disclose personal information as described below.
Service Providers and Subprocessors
We may disclose personal information to service providers and subprocessors that help us operate our business and provide the services, including providers of:
Cloud hosting.
Databases.
AI models.
Voice infrastructure.
Speech-to-text.
Text-to-speech.
Analytics.
Error monitoring.
Observability.
Security.
CRM.
Email.
Calendar.
Payment processing.
Customer support.
Legal, accounting, and professional services.
These providers may process personal information only as needed to provide services to us or to our customers and are subject to contractual obligations.
Customer Integrations: If a customer connects Kassie to CRM, calendar, Slack, email, or other tools, we may disclose information to those tools according to the customer’s configuration and instructions.
Business Customers: If you interact with a Kassie-powered AI inbound representative on one of our customer’s websites, we may disclose your conversation, contact details, transcript, summary, qualification details, meeting details, and related information to that customer.
Professional Advisors: We may disclose personal information to lawyers, accountants, auditors, bankers, insurers, consultants, and other professional advisors.
Legal, Safety, and Compliance: We may disclose personal information if we believe disclosure is necessary or appropriate to:
Comply with law, regulation, court order, subpoena, legal process, or government request.
Enforce our agreements.
Protect the rights, property, or safety of Kassie, customers, users, End Users, or others.
Detect, prevent, or address fraud, abuse, security incidents, or technical issues.
Respond to claims that content or activity violates third-party rights.
Business Transfers: We may disclose or transfer personal information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction, including during diligence for such transactions.
With Consent or Direction: We may disclose personal information with your consent or at your direction.
8. Cookies and Similar Technologies
We may use cookies, pixels, local storage, session replay, analytics tools, and similar technologies to operate our website, remember preferences, analyze usage, improve performance, measure engagement, and support marketing.
You can control cookies through your browser settings. Some features may not work properly if cookies are disabled.
If we use technologies that are considered targeted advertising, selling, or sharing under applicable privacy laws, we will provide required notices and choices.
9. Legal Bases for Processing
Where required by applicable law, our legal bases for processing personal information may include:
Performance of a contract.
Legitimate interests, such as providing, securing, improving, and marketing our services.
Consent, where required.
Compliance with legal obligations.
Protection of rights, safety, and security.
Where Kassie acts as a processor or service provider, our customer determines the legal basis for processing personal information.
Data Retention
We retain personal information for as long as reasonably necessary to provide the services, comply with legal obligations, resolve disputes, enforce agreements, maintain security, improve the services, and support legitimate business purposes.
Customer conversation data, transcripts, summaries, recordings, and related records may be retained according to the applicable customer agreement, customer configuration, or our standard retention practices.
We may retain aggregated, anonymized, or de-identified data for lawful business purposes.
Personal information may persist in backups for a limited period, but it will remain protected until deleted.
Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission, processing, or storage is completely secure. We cannot guarantee absolute security.
International Transfers
Kassie is based in the United States. Personal information may be processed in the United States and other countries where we, our customers, our service providers, or our subprocessors operate.
If personal information is transferred from the European Economic Area, United Kingdom, Switzerland, or another jurisdiction with cross-border transfer requirements, we will use appropriate safeguards where required by applicable law, which may include standard contractual clauses or other legally recognized transfer mechanisms.
Your Privacy Rights
Depending on where you live and the context in which we process your personal information, you may have rights to:
Request access to personal information.
Request correction of inaccurate personal information.
Request deletion of personal information.
Object to or restrict processing.
Request portability.
Withdraw consent where processing is based on consent.
Opt out of certain marketing communications.
Opt out of certain targeted advertising, selling, or sharing where applicable.
Appeal certain privacy decisions where applicable.
To exercise rights regarding personal information Kassie controls, contact us at raphael@kassie.ai.
If you interacted with Kassie on one of our customer’s websites, please contact that customer directly first. We process that information on behalf of the customer and will assist the customer as required by law and contract.
We may need to verify your identity before fulfilling certain requests. We may decline requests where permitted by law.
14. California and Other U.S. State Privacy Rights
This section applies to residents of California and other U.S. states with applicable privacy laws, to the extent those laws apply to Kassie.
Depending on your state, you may have rights to know, access, correct, delete, obtain a copy of, or opt out of certain processing of your personal information.
We do not sell personal information for money.
We do not knowingly sell or share personal information of individuals under 16.
If our use of advertising, analytics, or similar technologies is considered a “sale,” “sharing,” or targeted advertising under applicable law, you may have the right to opt out.
We do not use sensitive personal information for purposes that would require a right to limit under California law.
We do not engage in automated decision-making or profiling that produces legal or similarly significant effects on individuals.
We will not discriminate against you for exercising privacy rights.
To submit a request, contact us at raphael@kassie.ai.
EU, UK, and Swiss Privacy Rights
If you are located in the European Economic Area, United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including rights to access, correct, delete, restrict, object to processing, request portability, and lodge a complaint with a data protection authority.
Where Kassie acts as a processor, our customer is the controller responsible for responding to your request. Please contact the customer whose website or service you interacted with.
Where Kassie acts as a controller, you may contact us at raphael@kassie.ai.
16. Marketing Communications
You may opt out of marketing emails by using the unsubscribe link in the email or contacting us at raphael@kassie.ai.
Even if you opt out of marketing communications, we may still send transactional, administrative, security, legal, or service-related messages.
17. Google User Data
If you connect Google services, such as Google Calendar, to Kassie, we will use Google user data only to provide or improve user-facing functionality of the services.
We will not transfer Google user data to third parties except as necessary to provide or improve user-facing functionality, comply with law, protect security, or as part of a merger, acquisition, or sale of assets, subject to applicable legal requirements.
We will not use Google user data to train third-party generalized AI or machine learning models.
We will not use Google Workspace API data to develop, improve, or train generalized AI or machine learning models.
Children
Our website and services are intended for business use and are not directed to children.
We do not knowingly collect personal information from children under 13 or under the applicable age of consent in relevant jurisdictions.
If we learn that we have collected personal information from a child without appropriate consent, we will take reasonable steps to delete it.
19. Links to Third-Party Websites and Services
Our website and services may contain links to third-party websites, applications, or services that we do not control.
We are not responsible for the privacy practices, content, security, or policies of third parties. You should review the privacy policies of those third parties before providing information to them.
20. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on our website with a new effective date.
If we make material changes, we will provide notice as required by law.
Your continued use of our website or services after an updated Privacy Policy becomes effective means you acknowledge the updated Privacy Policy.
21. Contact Us
For privacy questions, requests, or concerns, contact us at:
Kassie AI, Inc.
5900 Balcones Drive Suite 100 Austin TX 78731
Email: help@kassie.ai
